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About Us
Sheringcraft is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at talktous@sheringcraft.co.uk
Our Contact details:
Sheringcraft
50 Station Road,
Sheringham,
Norfolk
NR26 8RG
Phone: 01263 823113
Fax: 01263 821638
Email: talktous@sheringcraft.co.uk
VAT Registration No. 825 4215 45
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Shipping And Handling
Delivery Details
Sheringcraft will deliver the item/s ordered by you to the address, which you give for delivery when you make your order. You may specify a delivery address, which is different from your invoice address, if, for example, you would like Sheringcraft to deliver your order directly to a friend, a relative, or to your place of work.
All prices shown on the website include FREE delivery within the UK mainland. For deliveries outside of the UK mainland please contact us for pricing.
Anticipated delivery times are 10 business days from receipt of order.
If you do not receive item/s ordered by you within 28 days of the date on which you ordered them, Sheringcraft shall have no liability to you unless you notify us by email at sales@sheringcraft.co.uk of the problem within 40 days of the date on which you ordered the item/s.
Unless you have cancelled your order prior to delivery, you will become the owner of the Products once they have been delivered to you. In any case, after delivery they will be held at your own risk and Sheringcraft will not be liable for any loss, damage or destruction to the Products except insofar as it arises from an inherent defect in any of the Products.
Delivery Schedule
We will endeavour to deliver your order right away. We will normally send your order to you within 10 business days . International orders are generally received in under 21 days.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us
If you need to reach us, please email us on talktous@sheringcraft.co.uk, alternatively, you can call on 01263 823113 (International +44 01263 823113) or fax us on 01263 821688 or write to us at Sheringcraft, 50 Station Road, Sheringham, Norfolk. NR26 8RG
Privacy Policy
Sheringcraft do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Returns Policy
Returns Policy
No Quibble Guarantee
Our 'no quibbles' guarantee means that if, for any reason, you are unhappy with your purchase, i.e. the item you have ordered is defective, the wrong date or you have simply changed your mind then, provided that it is in its original condition, you can return it to us for prompt replacement or refund within 30 days of delivery
Returns
If you want to return an item, simply email us at sales@sheringcraft.co.uk, indicating which item(s) and the number of items to be returned, your reason for returning the item, and whether you are seeking a replacement (in which case state the date of the edition you want) or refund. We also ask you to give us a daytime contact telephone number. If the item is returnable under our Returns Policy terms and conditions, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not otherwise be able to process your Return.
Defective Items
If you return an item because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 30 days of delivery.
Change of Mind
Products returned to us because you have changed your mind must be in perfect re-saleable condition, and must be returned within 30 days of delivery. Please note that item(s) returned to us for reasons not due to our error or defective Product(s) will not have return postage/shipping costs refunded.
Returned Item(s) Lost in Transit
We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by Recorded/Special delivery.
Refunds and Replacements
For item(s) returned to us within 30 days of delivery with the appropriate Returns Authorisation Code and in accordance with these terms and conditions, a refund or replacement will be processed by Sheringcraft within 14 working days of receipt of the returned items.
A refund will be made in the same form of payment that was used to make the initial purchase. If you would like a Replacement, this will be to the original product specification.
