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Sheringcraft will deliver the Products
ordered by you to the address, which you give for delivery when
you make your order. You may specify a delivery address, which is
different from your invoice address, if, for example, you would
like Sheringcraft to deliver the Products directly to a friend,
a relative, or to your place of work.
All prices shown on the website include
delivery within the UK mainland. For deliveries outside of the UK
mainland please contact us for pricing.
If you do not receive Products ordered
by you within 28 days of the date on which you ordered them, Sheringcraft
shall have no liability to you unless you notify us by email at
sales@sheringcraft.co.uk
of the problem within 40 days of the date on which you ordered the
Products.
Unless you have cancelled your order
prior to delivery, you will become the owner of the Products once
they have been delivered to you. In any case, after delivery they
will be held at your own risk and Sheringcraft will not be liable
for any loss, damage or destruction to the Products except insofar
as it arises from an inherent defect in any of the Products.
No Quibble Guarantee
Our ‘no quibbles’ guarantee means that if, for any reason,
you are unhappy with your purchase, i.e. the item you have ordered
is defective, the wrong date or you have simply changed your mind
then, provided that it is in its original condition, you can return
it to us for prompt replacement or refund within 30 days of delivery
Returns
If you want to return an item, simply email us at sales@sheringcraft.co.uk,
indicating which item(s) and the number of items to be returned,
your reason for returning the item, and whether you are seeking
a replacement (in which case state the date of the edition you want)
or refund. We also ask you to give us a daytime contact telephone
number. If the item is returnable under our Returns Policy terms
and conditions, we will issue you with a returns address and a Returns
Authorisation Code. You must obtain a Returns Authorisation Code
before sending anything back to us or we will not otherwise be able
to process your Return.
Defective Items
If you return an item because of an error on our part, or because
it is defective, we will happily refund your costs in returning
it to us. The item(s) must be returned in the condition in which
you received it within 30 days of delivery.
Change of Mind
Products returned to us because you have changed your mind must
be in perfect re-saleable condition, and must be returned within
30 days of delivery. Please note that item(s) returned to us for
reasons not due to our error or defective Product(s) will not have
return postage/shipping costs refunded.
Returned Item(s)
Lost in Transit
We cannot be held responsible for packages lost in transit: as you
are responsible for returning the items to us, we recommend sending
the packages by Recorded/Special delivery.
Refunds and
Replacements
For item(s) returned to us within 30 days of delivery with the appropriate
Returns Authorisation Code and in accordance with these terms and
conditions, a refund or replacement will be processed by Sheringcraft
within 14 working days of receipt of the returned items.
A refund will be made in the same
form of payment that was used to make the initial purchase. If you
would like a Replacement, this will be to the original product specification.
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